Privacy Policy

Account details: your name, email address and — if you create an account with email — a password. Passwords are handled by our sign-in provider and stored only in hashed form; we never see or store your password in readable form.

Sign in with Google: if you choose “Continue with Google”, Google tells us your name and email address (and nothing else, such as your contacts or Google files). We use them only to create and recognise your account.

Order details: the game or service you top up, the account or player ID and any other details you type into the order form, the package and price, the payment method you chose, an optional transaction ID, and the payment-proof screenshot(s) you upload.

Reviews you choose to write, and messages you send us (for example on WhatsApp).

Basic technical data: your browser keeps a sign-in cookie, and our hosting provider keeps ordinary server logs (such as IP address and pages requested) for security and reliability.

To create and secure your account, process and manually verify your orders and payments, deliver your top-up, contact you about an order, show your order history, publish your review, and prevent fraud and abuse.

We do not sell your personal data, and we do not use it for advertising.

Only the service providers that run the website for us: our database, sign-in and private file storage provider (Supabase), our website host (Vercel), our image provider for public pictures (Cloudinary), an email delivery provider for account emails, and Google if you use Google sign-in.

Payment-proof images are stored privately: only you and our authorised staff can open them. We may also disclose information if the law requires it.

We use only the cookies needed to keep you signed in and the site working. We do not use advertising or tracking cookies.

Order records and payment proofs are kept for as long as needed to handle your order, resolve disputes and meet record-keeping duties. Account details are kept while your account exists.

You can ask to see, correct or delete your account and personal data at any time through our Contact page or WhatsApp. We will act on verified requests, except where we must keep an order record for legal or dispute reasons.

If you used Google sign-in, you can also remove VIP Topup Centre's access in your Google Account settings under “Security → Third-party apps and services”.

If this policy changes, the date below changes with it. Questions? Use the Contact page and we will answer.